The Exhibitor Manual is an essential reading for all exhibitors taking part in the Gift + Home Expo 2024 incl. Sydney Gift Fair.
It contains important and comprehensive information regarding the rules and regulations of exhibiting at the fair. It also outlines the responsibilities and obligations of exhibitors.
As an exhibitor, it is your responsibility to read and understand these rules and regulations. In addition, it is your responsibility to ensure that anyone involved in the building of, transporting goods to, or working on your stand has access to this manual and complies with these regulations.
Once you have completed reading the Exhibitor Manual, your Exhibitor Information Hub (previously known as the Online Exhibitor Portal) is what you need to start planning for the event. The Information Hub gives you access to your exhibitor checklist which outlines your “to do list” and relevant deadlines. Further, through your hub, you can search for event schedules and additional marketing information. This will ensure you have a successful experience exhibiting at the Gift + Home Expo 2024 incl. Sydney Gift Fair.
Access the hub specific to your exhibition details.
To sign in, you will need your Username and Password, which were provided to you in your Information Hub Launch email. If you cannot find this email, please also check your ‘other’ or ‘junk’ folders.
If you cannot find your hub login details, please call or email.
T | 02 9763 3222
E | email@example.com
As an exhibitor, you are required to complete all compulsory online forms prior to the deadlines. All forms are available on your Information Hub via the “Exhibitor To Do List” tab or from your hub launch email. Otherwise, you can refer to your exhibitor checklist below.
The Australian Gifts & Homewares Association (AGHA)
Postal Address: Locked Bag 103, Silverwater, NSW, 1811
Toll – Free Phone: 1300 441 384
Phone: 02 9763 3222
Fax: 02 9746 9955
Events Team: firstname.lastname@example.org
Sales Team: email@example.com
Marketing Team: firstname.lastname@example.org
Accounts Team: email@example.com
Venue – Sydney Showgrounds
Venue Address: 1 Showground Road, Sydney Olympic Park NSW, 2127
Loading Dock Address: Gate 13 – off Australia Avenue Loading Dock Sydney Showground, Sydney
Phone: 02 9704 1256
Fax: 02 9704 1337
Click here to order Venue Services i.e. parking
Search or the event and click GO TO STORE to begin ordering venue services
Stand Build – Harry the Hirer
Stand Build and Rigging Contact – Melissa Hinton
Phone 02 9666 8699
Fax: 02 9666 1988
GEL Event Logistics
Contact: Chris O’Sullivan
Phone: 1300 0315 533
Mobile: 0418 178 688
Click here to get an online freight Quote.
Tuesday 13th Feb | 8:00am – 6:00pm (Early Access for Dome Exhibitors Only)
Wednesday 14th Feb | 8:00am – 6:00pm (Early Access for Dome & Hall 2- 3 Exhibitors & Freight Deliveries)
Thursday 15th Feb | 8:00am – 9:00pm (Exhibitor Access & Freight Deliveries)
Friday 16th Feb | 8:00am – 6:00pm (Exhibitor Access & Freight Deliveries)
> Permission is required for Early Access on Tuesday 13/2 and Wednesday 14/2. Please complete the Early Access Form to gain approval. The form is available in your Information Hub.
> Pallet & box onsite storage is available during move-in to store your pallets & boxes. Keep in mind, onsite & box storage cannot be accessed during the operational days of the event and will only be returned during move out so do not put anything into the storage that you need during the course of the event.
> Please keep in mind forklift usage on TUES 13/2 is charged directly to the exhibitor whereas the AGHA covers this fee from WED 14/2 onwards.
Saturday 17th Feb | 9:00am – 6:00pm (Trading Hours)
Sunday 18th Feb | 9:00am – 6:00pm (Trading Hours)
Monday 19th Feb | 9:00am – 6:00pm (Trading Hours)
Tuesday 20th Feb | 9:00am – 3:00pm (Trading Hours)
Tuesday 20th Feb | 3:00pm – 9:00pm (Move out)
Wednesday 21st Feb | 7:00am – 2:00pm (Move out & Freight Collection)
> If you are using the pallet & box onsite storage for the duration of the event, keep in mind the return of your onsite & box storage during move out can take a few hours and there will be no express return of the onsite & box storage for exhibitors who have booked flights on Tuesday evening. Please factor in a few hours for return of onsite & box storage on top of the time you need to physically pack up.
> Move out will only commence once all visitors have left the trade floor and all exhibitors have safety vests and closed-in shoes on. Under no circumstances are children aged 14yrs or under permitted to be on-site past 3.00pm.
> Any freight NOT collected by 2.00pm on Wednesday 21st February, it will be taken to GEL EVENT LOGISTICS depot and charged at the exhibitor’s expense.
> Exhibitors with abandoned freight will receive a phone call before this happens. Please ensure you have a contact number on your freight label of someone who will not be in transit at the time of move-out. Unfortunately, there is only so long we can wait until we need to make a call for the pallets/crates to be removed from the venue.
> In the past, reasons for abandoned freight have been due to external freight companies either turning up late onsite after 2.00pm OR turning up and not having a consignment note for a client. If you are using an external freight provider, please ensure they understand that a consignment note is required when collecting freight and that they MUST collect before 2.00pm Wednesday 21st February.
> Any items left behind that is not labelled will be deemed as rubbish and disposed of. Waste removal costs will be on-charged to the exhibitor.
Click Here to view the Sydney Showground Loading Dock Information.
> Traffic on the dock flows in one direction. Whilst driving on the loading dock, please turn on your hazard lights and drive slowly, looking out for pedestrians and other vehicles.
> A 30-minute unload limit applied to all vehicles on the loading dock. If additional time is required, please organise this prior to move-in by advising in your Stand Information Form.
> Any person wishing to gain access to the venue outside the scheduled hours must seek approval from the venue through the event organiser at least 24 hours in advance.
> There is no parking on the loading dock at any time during move in and move out of the exhibition.
> The venue and event security are responsible for allowing access to the loading dock and into the Exhibitor Halls.
> By law, the venue is required to maintain clear access for egress from all emergency exit doors leading onto the loading dock.
> There will be holding lane where vehicles can wat for loading dock access when required. All drivers must stay within their vehicles whilst in the holding lane.
> Children 14 years and under as well as animals are not permitted on the loading dock or onsite at anytime during the move-in and move-out period.
There may be delays in accessing the loading dock due to the scale of the event and the amount of freight delivered and collected during move-in and move-out. Please be patient with this process.
GEL EVENT LOGISTICS
GEL Event Logistics are the contracted freight forwarder. Please contact them directly for all your freight & logistical requirements.
Below are some links to direct you.
If you have appointed a freight forwarder different to GEL Event Logistics, please provide them this freight manual as GEL Event Logistics will still be managing all incoming and outgoing freight onsite.
Access and download the Freight Manual and pass onto your appointed freight company:
Forklift services are not included during early access. Forklift usage on TUES 13/2 is charged directly to the exhibitor whereas the AGHA covers this fee from WED 14/2 onwards.
If you have been granted early access and require this service, please contact GEL EVENT LOGISTICS for forklift pricing and bookings.
HARRY THE HIRER
Harry the Hirer are the contracted stand builders and will be constructing all shell scheme package stands onsite.
Contact them directly for all your stand enquiries or upgrades.
> Custom flooring
If you have any issues with support nibs affecting your stand design, please contact Harry the Hirer prior to the exhibition to discuss alternate support options. Harry the hirer cannot guarantee the removal of nibs but will attempt to assist your preferences where possible. Any issues onsite please approach the Harry the hirer service desk, do not remove them yourself.
Your stand package is chosen at the time of your booking with your account manager.
Access the complete stand package document and cheat sheets below for more information.
Shell Scheme Package with Fascia
Shell Scheme Package without Fascia
Space Only Package (must submit custom stand design build plan)
Australian Made Pavilion
Artisan Lane Package
New Product Showcase
T | 02 9763 3222
E | firstname.lastname@example.org
> A 50cm support wall will be required for every 3 metres of lineal walling for stands with no fascia structure. These will stop your wall from falling.
> Exhibitors are strictly prohibited from removing any support walling (nibs) without Harry the Hirer present.
> If you need to adjust a support or need to remove them as you attach your own support walls – you MUST see assistance from Harry the hirer, go to their service desk onsite to seek assistance. No exceptions, do not remove the nib yourself for your own and others safety.
> High vis safety vests and closed toe shoes are required during move-in and move-out.
> Children under the age of 14 are not permitted access to the halls at any time during move-in and move-out.
> Exhibitors must not remove any support nibs from walling. Visit HTH service desk for assistance.
> All electrical equipment must be Tested & Tagged prior to the event. Double adapters are not permitted.
> A fire extinguisher is required on your stand if you have lit candles or naked flames. Exhibitors must review all fire safety guidelines.
> If first aid is required please approach your nearest security guard or AGHA staff member. Do not call 000 if an ambulance is required. Go through security.
> Exhibitors must comply with all Local, State and Federal Statutory Regulations, including the Building Codes of Australia and all current Australian Standards.
> Persons operating equipment during the event must be a current holder of the relevant certificate or license as required by law to operate such equipment.
> In the event of a fire or evacuation, follow AGHA and venue staff to the assembly area and check all staff are present.
> All aisle-ways must be not be obstructed in any way, at any time. Exhibitors must not encroach with any product or items.
> If bringing your own lights, halogen or tungsten globes are not permitted to be used by exhibitors.
> Do not stand on the top step of a ladder!
GEL Event Logistics
> Freight Transport
> Forklift Hire
T | 1300 013 533
E | email@example.com
Harry the Hirer
> Furniture Hire
> Stand Building
T | 02 9666 8699
> AV equipment
T | 02 9704 1256
E | firstname.lastname@example.org
Website: Sydney Showground Ordering Services
> Test & Tag Service
> Additional Marketing Opportunities
> New Product showcase displays
> Online Directory Upgrades
T | 02 9763 3222
E | email@example.com
> Personal shopping / cash sales by exhibitors is not permitted on the last day of the event or at any time during the event.
> All exhibitors are bound by the rules and regulations of the venue. All displays must be fully contained within the area of the stand.
> Exhibitors are not permitted to walk onto other stands at anytime after hours. When the event closes for the day, exhibitors are to directly exit the venue.
> Over-height walls over 2.4m must be approved in writing by AGHA. Reverse side of any over-height walls must be a clean image in either black or white.
> Walling must not be placed along more than 50% of any aisle frontage. Walls on aisles must be dressed with product which are to be entirely attached to the walls and not sitting on the floor.
> Exhibitors are responsible for any damage they cause and must bear any charges levied by the venue.
> Photography and videography is banned unless written approval is obtained by the organiser or permission is granted by the exhibitor.
> Any food & beverage selling or sampling must be approved by the venue.
> All staff working on stands must wear and display an exhibitor badge during the operational trading hours of the exhibition.
> All exhibitors and contractors must abide by the code of ethics and WHS guidelines at all times.
The Australian Gift & Homewares Association thanks you for reading the Gift + Home Expo 2024 exhibitor manual.
By signing your Exhibition Agreement, you are agreeing to abide by the terms and conditions, rules and regulations outlined in this Exhibitor Manual.