Visitor Frequently Asked Questions
What is a Unique Registration QR Code?
You will receive your unique registration QR code (required for express, contactless entry) when you pre-register and again two weeks before the Gift Fair begins. Simply bring this with you (printed or on your phone) for priority fast-track entry. Due to new COVID-Safe measures, face-to-face registration services will be reduced onsite so it is highly important that you pre-register to avoid queues on arrival. Simply scan your registration QR code at an express kiosk on arrival to print your entry name badge. Alternatively, you can search your registration at a kiosk or visit the registration support desk.
I haven’t received my Unique Registration QR Code, what do I do?
Firstly, check the junk/spam folder of the email address you registered with. If it isn’t there, please call 1300 441 384 and we can assist. Alternatively, you can simply search your details at a badge kiosk when you arrive at the Gift Fair or visit an information counter to receive your entry badge.
Is my Unique Registration QR Code personalised?
Yes. Your entry badge will be personalised with the details listed in your registration account. If you would like to change what is printed on your badge, please contact our team on 02 9763 3222 or email firstname.lastname@example.org.
Do I have to update my details each calendar year?
Yes. With changes to our registration process, you are now required to complete a new registration for each event you wish to attend. Please ensure you provide a unique email address for your unique registration QR code to be supplied.
My colleague wants to attend. How do they register?
Your colleagues can register to attend online by following the registration process on our website. Please note Guest Tickets will not be available for purchase at this event, however you can register your colleagues as a Buying Assistant or Trade Visitor via the online registration page.
I don’t have a printer. How can I use my Unique Registration QR Code?
Simply scan your registration QR code at an express kiosk on arrival to print your entry name badge. Alternatively, you can search your registration at a kiosk or visit the registration support desk.
Can I still use my GIC Card to gain entry?
No, Gift Industry Cards (GICs) are no longer valid or in circulation. You will need to confirm your details each year to keep your Gift Fair registration active.
Can I use my previous entry badge from another AGHA Gift Fair?
No, each time you go to an AGHA Gift Fair, a new, valid entry badge is required for entry.
Can I register onsite at the Gift Fair?
Yes, you can register onsite however, new registrations are not permitted after 12 pm on the final day.
I’m not fully trading as yet, can I still register?
AGHA Gift Fairs are trade only events restricted to genuine businesses in the gift and homewares industry only. If you are in the process of setting up a business in the gift and homewares industry, please email email@example.com or call 1300 441 384 to discuss your eligibility to attend an upcoming AGHA Gift Fair.
Can I register additional colleagues and employees and add them to my account?
Unfortunately, due to Covid-Safe event practices group registration is not currently available. Each employee is required to complete an individual unique registration online using a unique email address and mobile number.
Can I bring a guest?
In order to avoid any unnecessary costs, we recommend that all legitimate trade attendees register as a buyer. Guest registration will not be available onsite, please complete a new registration for your guest and select the ‘Buying Assistant’ option Guests are not permitted entry on the final day of the Gift Fair.
Can I bring my children?
AGHA Gift Fairs are business events with no crèche facilities. Children under 14 years are not permitted entry. Babies aged 0-2 years are permitted entry when in a pram or carrying device. AGHA Gift Fairs are trade-only events and whilst AGHA endeavours to ensure the safety of all exhibitors and buyers, the placement of aisles and exhibitor stands in the exhibition halls is not sympathetic to the potential hazard to young children or the use of prams/strollers. If you take your child/ward or pram/stroller into AGHA Gift Fairs, you acknowledge that you have been informed you will be held liable for:
Any injury suffered by any persons as a result; and/or any damage to the exhibition halls, exhibitor stands and/or goods on display at the exhibition caused as a result of your entry accompanied by your child/ward or a pram/stroller.
You release and indemnify AGHA and their related businesses and companies against any damage to your property or injury suffered by you or your child/ward whilst you are in the exhibition halls.
Please call 1300 441 384 for further information.
I haven’t received a copy of the AGHA Gift Fair Industry Catalogue?
The AGHA Industry Catalogue has gone digital! You can access the catalogue anytime online at agha.com.au/industry-catalogue.
How can I become an AGHA Retailer Member?
You can join as a Retailer or Wholesaler Member online here. For more information call the membership team on 1300 441 384.
Do you provide free parking?
Yes, AGHA pay for visitor parking at both Sydney and Melbourne Gift Fairs. Please visit the event websites for full details.
Do you provide shuttle bus services?
Is there an official event app?
No, however, there is a mobile-friendly Online Directory with all event information and exhibitors details. Stay tuned to our website for more information regarding availability.
Can I hire a wheelchair?
A complimentary wheelchair service is available. A limited number of wheelchairs are available on a daily, first-come-first-served basis. Please email firstname.lastname@example.org to request wheelchair services. Collection is from the designated customer service desk. Upon collection we will require some form of identification. Wheelchairs can only be used within the venue.
Is photography permitted at the event?
Without the expressed approval from the exhibitor, no video or still photography from cameras or mobile devices is permitted during the event. This protects the privacy and intellectual property of our exhibitors.
Are cash sales permitted at the event?
It is a Covid-Safe event practice to reduce congestion in thoroughfares and cash handling between participants. Therefore, cash sales and personal shopping in general is not permitted at AGHA Gift Fairs under any circumstances until further notice.
Is there a cloakroom available during the event?
Yes, during each AGHA Gift Fair, a complimentary cloak room will be available. During Sydney Gift Fair, this will be located within the Dome and for Melbourne Gift Fair will be available in the Gift Hub within the MCEC. AGHA does not accept responsibility for any items left.
How can I find out more about exhibiting?
To find out more about exhibiting at an AGHA Gift Fair, contact our sales team on (02) 9763 3222 or email email@example.com
I have a question that isn’t covered here, who can I talk to?
Please contact the AGHA office on (02) 9763 3222, where we will be happy to answer any of your questions!