Visitor Frequently Asked Questions
When is the next Melbourne Gift Fair?
The next AGHA Melbourne Gift Fair will be held from July 31 – August 4, 2021 at doors 9-17 of the Melbourne Convention & Exhibition Centre.
What is a Print@Home entry badge?
Print@Home entry badges are required for entry. They are emailed to active registrations approximately 2 weeks prior to the Gift Fair*. Simply print and bring it to the AGHA Gift Fair for priority, fast-track entry. Alternatively, we can scan the badge from your smart device.
*You will need to ensure your details are correct upon registration
I haven’t received my Print@Home badge, what do I do?
Firstly, check the junk/spam folder of the email address you registered with. If it isn’t there, call 1800 000 470 and we can assist.
Is my badge personalised?
Yes. Your Print@Home entry badge will be personalised with the details listed in your registration account. If you would like to change what is printed on your badge, simply log into your registration account here and update your details.
Do I have to update my details each calendar year?
Yes, you are required to check and confirm your details each calendar year. It is important that you check your email address is still current as that is where your Print@Home badge will be sent. So that the Industry Catalogue can reach you, please also ensure your postal address is up to date.
My colleague wants to attend. How do they register?
Your colleagues can register to attend online by following the registration process. If you are an owner/director you are able to register multiple staff all at once.
I don’t have a printer. How can I use my Print@Home badge?
We can scan your entry badge from a smart device and can print the badge for you once onsite. Simply visit the self-scanning stations located near the registration counters.
Can I still use my GIC Card to gain entry?
No, Gift Industry Cards (GICs) are no longer valid or in circulation. You will need to confirm your details each year to keep your Gift Fair registration active.
How long is my registration valid for?
Registrations are valid for one calendar year.
How can I log into my registration account?
You are now required to complete registration for each individual Gift Fair. Log in is no longer required.
Can I use my previous entry badge from another AGHA Gift Fair?
No, each time you go to an AGHA Gift Fair, a new, valid entry badge is required for entry.
Can I register onsite at the Gift Fair?
Yes, you can register onsite however, new registrations are not permitted after 12pm on the final day.
I’m not fully trading as yet, can I still register?
AGHA Gift Fairs are trade only events restricted to genuine businesses in the gift and homewares industry only. If you are in the process of setting up a business in the gift and homewares industry, please email email@example.com or call 1300 441 384 to discuss your eligibility to attend an upcoming AGHA Gift Fair.
Can I register additional colleagues and employees and add them to my account?
Yes, if you are setting up a new registration and are the owner or director of the business, you can register up to 10 colleagues and employees. You also have the right to edit and delete the additional colleagues and employees linked to your registered account. Simply log in to your registration account to manage these.
Can I bring a guest?
Each registered buyer may bring one accompanying guest to assist with their ordering, except on the final day of each AGHA Gift Fair. To avoid any unnecessary costs we recommend that buyers ensure that all guests have registered to attend.
Can I bring my children?
AGHA Gift Fairs are business trade events, therefore children under 14 will not be permitted entry. Babies & toddlers (aged 0-2) are permitted entry when in a pram or carrying device. For security and Work Health & Safety regulations, all prams must clearly display an approved pram tag which can be collected from the information counter. Childcare facilities are not available onsite. Please call 1300 441 384 for further information.
I haven’t received a copy of the AGHA Gift Fair Industry Catalogue?
If you have visited an AGHA Gift Fair within the last calendar year, you are eligible to receive a copy of the most recent Industry Catalogue via mail free of charge (RRP $25). Please note this is limited to one per company, per suburb. Please ensure that the postal address listed in your registration account is correct and up to date. If you have recently updated your postal address please let us know.
If you did not attend an AGHA Gift Fair in the last calendar year, you can purchase an Industry Catalogue from AGHA by phoning 1300 441 384.
How can I become an AGHA Retailer Member?
You can join as a Retailer or Wholesaler Member online here. For more information call the membership team on 1300 441 384.
Do you provide free parking?
Yes, AGHA pays for registered buyers parking at the P5 car park at Sydney Olympic Park for Sydney Gift Fair and at the Freeway car park for Melbourne Gift Fair. To utilise this complimentary parking, you must be a registered buyer and have your parking ticket validated at the Transport Hub, located within the AGHA Gift Fair between 11am and 3pm each day. Free parking only applies within the specified car parks and is subject to availability. AGHA is not responsible for and cannot replace any lost or stolen validated parking tickets. AGHA cannot reimburse any parking costs due to lost or stolen tickets or for parking in any other car park.
Do you provide shuttle bus services?
Is there an official event app?
Yes, all event information, exhibitors details and Gift Fair offers will be available in the official Gift Fair app. Please note that each Gift Fair app will be available for download closer to the event. Stay tuned to our website for more information regarding availability.
Is there more than one venue?
In 2021, Each AGHA Gift Fair will be located within the one venue. Sydney Gift Fair will be located at Sydney Showgrounds at Sydney Olympic Park and Melbourne Gift Fair will be located at the Melbourne Convention & Exhibition Centre (MCEC).
Can I hire a wheelchair?
A complimentary wheelchair service is available. A limited number of wheelchairs are available on a daily, first come first served basis.
Guests can pre-book a wheelchair by contacting Customer Service on +61 3 9235 8310 or by emailing firstname.lastname@example.org
The following information is required:
· Date and time the wheelchair is required
· Name of the borrower and contact telephone number and
· Preferred collection location (Convention Centre or Exhibition Centre).
Collection is from the designated customer service desk. Upon collection we will require some form of identification. Wheelchairs can only be used within the venue.
Is photography permitted at the event?
Without the expressed approval from the exhibitor, no video or still photography from cameras or mobile devices is permitted during the event. This protects the privacy and intellectual property of our exhibitors.
Are cash sales permitted at the event?
AGHA Gift Fairs are an industry event, therefore no personal shopping is permitted. The cash sales for legitimate retail purchases and removal of product from within the fair is restricted to the last hour of the last day of the fair only. Receipts to prove proof of purchase will need to be presented to security upon exit. Product will not be able to be removed from the venue prior to this time without the written approval of the organisers. This is to maintain the trade environment and avoid potential theft.
Is there a cloakroom available during the event?
Yes, during each AGHA Gift Fair, a complimentary cloak room will be available. During Sydney Gift Fair, this will be located within the Dome and for Melbourne Gift Fair will be available in the Gift Hub within the MCEC. AGHA does not accept responsibility for any items left.
How can I find out more about exhibiting?
To find out more about exhibiting at an AGHA Gift Fair, contact our sales team on (02) 9763 3222 or email email@example.com
I have a question that isn’t covered here, who can I talk to?
Please contact the AGHA office on (02) 9763 3222, where we will be happy to answer any of your questions!